What is an ERP system, and why do you need one?

What is an ERP system, and why do you need one?

Operating a retail business has grown increasingly more complex through the years. Today, consumers expect to shop in physical store locations, on their mobile devices, and on the web via your e-commerce site. These added outlets and increased demands add extra...
How to adapt to the 5 biggest changes in retail

How to adapt to the 5 biggest changes in retail

The retail world is moving fast. Players who want to survive and prosper must learn how to adapt to the changes and use them in their favor. Here are the 5 most monumental shifts facing retailers today – and our tips on how to stay atop the market. 1. Shoppers are as...
5 phrases you should never (ever!) tell your customers

5 phrases you should never (ever!) tell your customers

The number one reason customers do not return to retail stores is bad service, says Retail Doctor Bob Phibbs. And yet, most retailers appear unaware that they are disappointing their customers: an oft-quoted study by James Allen et al. revealed that 80 percent of...